Delivery/ Shipping
SM Mobile Traders offers free delivery/shipping nationwide.
If you based within Cape Town, one of SM Mobile Traders agents will personally deliver your order to your doorstep, or whichever preferred location within 1-2 working days.
PLEASE NOTE : If you are located in an unsafe area within Cape Town, meet up would need to take place at a public location.
If you are based out of Cape Town, your order will be shipped to the Postnet nearest to you. SM Mobile Traders takes extra precaution to ensure that your device is safely packaged before being shipped out to the customers nearest Postnet, therefore SM Mobile Traders will not be held liable for any devices that has been damaged during transit.
Your order will arrive within 2-3 working days. In the event of the device being stolen or lost during transit, SM Mobile Traders will take full responsibility, on condition that Postnet confirms that the device has not arrived to the desired destination.
Warranty/ Guarantee
SM Mobile Traders offers a 12-month warranty on all devices. If any fault occurs during the warranty period, SM Mobile Traders will attempt to repair the device. If the device cannot be repaired, SM Mobile Traders will replace the device of similar specification and equal value.
PLEASE NOTE: any physical damage caused by the customer will void this warranty.The warranty does not include:
⁃ Any damaged caused by physical/water damage
⁃ Natural degradation of the battery
⁃ Chargers
⁃ Apple Software bugs
Pricing and Availability
We strive to ensure that all prices listed on our website are accurate; however, errors may occur. If we discover an error in the price of an item you have ordered, we will inform you as soon as possible and provide you with the option to either confirm your order at the correct price or cancel it.
• If the pricing error is obvious and unmistakable, and could reasonably have been recognized as an incorrect price, we reserve the right to cancel any orders placed at the incorrect price.
• In cases where payment has already been made, we will issue a full refund.
• We are not obligated to fulfill an order at an incorrect price.
We also reserve the right to modify prices, offers, and availability of products at any time without prior notice.
Returns/ Refund
All sales are final and SM Mobile Traders does not offer refunds for any products purchased, unless the device is deemed to be faulty or the information SM Mobile Traders provided about the device is incorrect.
If the device is deemed to be faulty, then SM Mobile Traders will attempt to fix the device. If the device cannot be fixed, SM Mobile Traders is liable for replacing the device. Should SM Mobile Traders be unsuccessful with replacing the device, then a full refund will be issued.
Please note that any returned/faulty devices will need to be returned to SM Mobile Traders in the original packaging with the box and charger.
SM Mobile Traders will only exchange your device for the following reasons :
1.Device is defective (excludes physical damage caused by the buyer) within our 6-month warranty, and cannot be repaired by our qualified technician.
2.Device gets blacklisted (network blocked).
Selling your device
There are certain procedures that need to take place in order to sell your device to SM Mobile Traders.
A questionnaire will need to be answered as accurately as possible in order to value the device that you want to be sold (see “sell” section in above menu).
If you are located in Cape Town , you may bring your device to our store for an assessment, and if approved, we can purchase it immediately with an instant EFT payment.
If you are based out of Cape Town, the device will need to be couriered to us via postnet (on sellers expense). The device will be inspected, if everything is up to standard, an immediate payment will be made. If the device is not up to standard, we will return the device (on sellers expense). In order for SM Mobile Traders to return the device, courier cost would need to be paid into account beforehand.
PLEASE NOTE: SM Mobile Traders has the full right to reject any devices that they are not interested in purchasing.
SM Mobile Traders purchases the following devices (Apple & Samsung products ) :
1.iPhone 7 and newer models
2.Apple watch series 3 and newer models
3.Macbook air/pro 2017 and newer models
4.iPad 2018 and newer
5.Samsung S20 and newer models
6.Samsung A25 and newer
Trade In
•If you have a device that you want to trade in, we will ask you a few questions on your device and then determine the value based on the answered questions.
•To do the trade-in, you can subtract this amount from any of our devices available and we will make the trade.
Repairs
Warranty on Repairs
- We offer a 3-month warranty on all repairs.
- The warranty covers only the parts and labour used in the initial repair.
- The warranty does not cover any physical damage (e.g., drops, cracks, or impact damage) or water damage caused by the customer after the repair.
Repair Timeframe
- Repairs typically take 1-2 working days to complete.
- If additional time is required, the customer will be notified accordingly.
•Temporary Phone Policy
- Upon request, a temporary phone may be provided for use while the repair is being completed.
- The customer is responsible for ensuring the temporary phone is returned in the same condition it was given.
- If the temporary phone is lost, damaged, or broken, the customer will be responsible for the repair costs or full replacement value of the device.
Passwords & Security
- Any passwords, screen locks, or security features on the device must be removed or provided to SM Mobile Traders before the repair begins.
- SM Mobile Traders is not responsible for any data loss during the repair process. Customers are advised to back up their data before handing in their devices.
Exclusions & Liability
- SM Mobile Traders is not responsible for any data loss during the repair process. Customers are advised to back up their data before handing in their devices.
- The repair warranty does not cover issues unrelated to the original repair.
- No refunds will be provided; if a repaired part is found to be faulty within the warranty period , it will be repaired at no extra cost.
Blacklisted
SM Mobile Traders takes strict measures in order to ensure the devices we sell/ buy are not stolen or blacklisted.
If a device sold to us is deemed to be stolen or blacklisted, SM Mobile Traders has the right to take further action if the seller does not resolve the matter.
If SM Mobile Traders sells you a device that is deemed to be stolen or blacklisted, the device will be replaced within 7 working days on condition that certain requirements are met. These requirements are the following:
- Device is in similar condition as to when it was purchased.
- No repair work has been done at any 3rd party repair shops.
- Device functions exactly the way it did when it was purchased.
If the original box was sold with the device, then the box should be included in the deal.
